What is Voice Analytics? It’s software that can listen, understand and categorize the words you speak. It’s the most advanced speech recognition available today. You can use it for research or you can use it to automate your business with natural language processing.
Voice analytics software allows companies to make sense of audio recordings by be automatically classifying and labeling them. The best voice analytics software features state-of-the-art speech recognition technology, powerful analytics tools, and a user-friendly interface.
Avaya OneCloud CCaaS
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Avaya OneCloud CCaaS is a cloud contact center solution built for any size organization that is looking to enhance employee and customer experiences. Avaya OneCloud CCaaS delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team.
Genesys Cloud CX
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Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud CX™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud CX™ solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud CX™ simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build stronger relationships. Empower Your Teams Give your employees the information they need in a tool they’ll love using. Get an all-in-one application built to engage your employees and boost your team’s performance. Understand Your Business With real-time dashboards and up-to-the-second analytics, Genesys Cloud CX™ provides the insights you need to run your business—no matter where your agents are located or which channels they handle. Our award-winning software deploys in days, is intuitive to use and continually innovates with upgrades each week. Use it as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. Genesys Cloud CX™ is built for people and built for change.
ExecVision
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ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. We shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. The fact is, insights don’t do you any good when they’re stuck in a dashboard…no matter how slick that dashboard is. How are you going to travel the “last mile,” to translate and prioritize those insights and then focus your team on the right behaviors and decisions? That, according to companies like The Madison Square Garden Company, Intuit, TransUnion, OnDeck Capital, and Levelset, is where ExecVision’s superpowers come in. Only ExecVision helps you to close the Insights-to-Performance Gap, helping your teams affect sustainable performance improvements—driven by powerful insights extracted from customer interactions. ExecVision’s secret is our proprietary, AI-powered engine, infused with all of the pattern recognition and human intelligence from ExecVision’s 15 years of insights-based sales coaching, that automates incredibly powerful and intelligent features like Coaching Plans and Smart Alerts. All designed to help you bridge the Insights-to-Behavior Gap that’s all too common in B2B organizations. Our customers have realized game-changing results using our technology, including reducing onboarding and ramp time by one third on average, double-digit increases in win rates, lower employee attrition, and an increase in cross-functional alignment. For more information, visit www.execvision.io.
assist365 – AI-powered Virtual Assistant
By Gnani.ai
0.0assist365 is an AI-powered Conversational Voice Bot for end-to-end customer support automation. Cleverly engineered NLU and NLP engine delivers a human-like experience to your customers in more than 20 languages. Deploy the bots for various use cases like Customer Service, FAQs, Surveys, Appointments, etc. and rest all is taken care of by the bots. The level of scalability assist365 possesses and its automation can help you deliver 24/7 customer service at less than 30% of the actual cost.
AVAYA INC
Avaya Oceana is a comprehensive omni-channel solution provided by the company that builds tools and provides insights that help deliver exceptional and personalized customer experiences. The company serves various industry verticals, including education, finance, government, healthcare, hospitality, insurance, leisure and entertainment, manufacturing, technology, and transportation. It operates through various geographical locations, including APAC, Caribbean, Latin America, Europe, MEA, the US, and Canada.
BEYOND VERBAL
Beyond Verbal is an Israel-based voice analytics solution provider with its headquarters in Tel Aviv. The company was founded in 2012. Beyond Verbal has developed an AI algorithm, Vocal Biomarkers, for free-from speech analysis to provide continuous and scalable information into patients health.
CloudTalk
Optimized for quick responseEntry Level Price:20 per user/month (billed annually)
CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.), CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitably. Cloudtalk is used by 1000+ happy customers from companies as DHL, Electronic Star or Kärcher. Get started with a 14-day free trial (no credit card required), and see CloudTalk in action.
Observe.AI
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. Observe.AI is trusted by hundreds of customers and partners, including 23&Me, 2U, Alcon Laboratories, Concentrix, National Debt Relief, and Pearson. Backed by $88M in total funding from Menlo Ventures, Scale Ventures, Nexus Ventures, Next47, NGP Capital, Emergent Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.
Conclusion
You’re looking for the best voice analytics software, whether you’re a business owner or a developer. You want to maximize productivity and minimize costs, both now and down the road. Voice analytics is one of the most powerful applications available today. Speech analytics can be used for nearly any task you can imagine, from online marketing to customer service.