There are a lot of things you can do to help improve your customer service experience. But what if you don’t have the time or resources to do everything? That’s where a web host comes in. A web host can help make your customer service experience more streamlined and efficient, so you’ll be able to focus on what you’re good at: creating great content.
What is a Customer Service Agreement?
Your host company will store and process your sensitive data under the terms of a customer service agreement. In order to ensure that your data is protected, your host company must comply with certain requirements set forth in the agreement. These requirements may include:
1. Properly encrypt your data.
2. Keep track of all contact information for customers (including their email addresses).
3. Make sure that you have proper security measures in place (such as password protection) for your customer service files.
4. Take steps to prevent unauthorized access to your files or account.
5. Prompt customers if they experience any problems with their account or with the services they have received from you.
6. Respond quickly and effectively to customer inquiries.
7. Follow up with customers after they have unsubscribed from your service or cancelled their subscription without giving more than 24 hours’ notice.
8. Take appropriate steps to protect user information when it is processed through our system and when it is used by our partners outside of our control (for example, using encryption technology for processing credit card transactions).
What Are the Requirements of a Good Customer Service Agreement
In order to be a good customer service provider, your host company must meet certainRequirements set forth in the agreement including:
1) Being prompt in responding to customer inquiries; 2) Meaningful communication during periods of high demand; 3) Taking appropriate steps to protect user information when it is processed through our system and when it is used by our partners outside of our control; 4) Following up with customers after they unsubscribe from their service or cancelled their subscriptions without giving more than 24 hours’ notice; 5) accordance with applicable law; 6) taking appropriate steps to protect user information during periods of high demand; 7) fulfilling any legal process served on them (e.;g., providing Documents upon request); 8) complying with any other requests made by law enforcement or government officials.
How to Get the Most Out of Your Customer Service Agreement
If you have any questions about your customer service agreement, or if you would like to learn more about specific requirements, please contact our customer service team at 1-800-852-4100 or visit our website at www.customerservice.com. We look forward to hearing from you soon!
Best Customer Service Web Hosting
1. Bluehost – $2.95/month: Top Recommended
4.7out of 5
TOP CHOICE
Features
3.95 out of 5 stars
Disk Space
5 out of 5 stars
Uptime
4 out of 5 stars
Pricing
4.65 out of 5 stars
Help and Support
5 out of 5 stars
Discount vs Renewal Price
| 12 months | 24 months | 36 months | |
|---|---|---|---|
| Discount price/month | $4.95 | $3.95 | $2.95 |
| Renewal price/month | $9.99 | $9.49 | $8.99 |
Bluehost: Key Info
Cheapest plan: $2.95/month (36-month subscription)
Money-back guarantee: 30 days
Features include:
- Automatic WordPress installation
- Automatic WordPress updates
- Free WordPress migration
- Free domain for one year
- Free SSL certificate
- 25 subdomains
- 50GB storage
- 24/7 expert support
Recommended by WordPress since 2005
Our star rating: 4.7/5
Bluehost Overview
The first thing to know about Bluehost is that WordPress hosting is its speciality. It’s WordPress’ number one recommended host, and we found out just how good it really is when we put it through our WordPress hosting research, awarding it a whopping 4.7 stars out of 5. And at just $2.95 per month, it offers incredible value.
| Bluehost Pros | Bluehost Cons |
|---|---|
| Recommended by WordPress – thanks to its features, support, and seamless integrations | Optional extras at checkout can add up if you’re not careful |
| Dependable 99.98% uptime means you’re not paying for a website that’s never live | Storage limits could be more generous |
| Great value features make it easy to run your WordPress website, without breaking the bank | Renewal prices can be high, depending on the subscription length you choose |
What Do You Get For Your Money?
Features
Bluehost’s $2.95 per month Basic plan comes packed with generous features. A free domain saves you money on registering a custom web address, while free, expert WordPress migration makes switching from another host a breeze. It also goes the extra mile to make sure your site is secure, speedy, and easy to use, with features such as secure login credentials configuration.
Ease of Use
You’ll also find that Bluehost’s Basic plan is easy to get started on and begin using. When you sign up, Bluehost automatically installs the latest version of WordPress for you, so you can get straight to building your site. It also runs automatic WordPress updates, so you don’t have to!
2. GoDaddy (www.godaddy.com)
From $2.99 / month
GoDaddy is one of the biggest names in hosting. Their WordPress plans manage to combine a cheap entry-level price with a free domain name and automatic backups. On all but the cheapest tier, you also get one-click staging sites.
Load times av. of last 30 days:
| East Coast, USA: 0.84s | West Coast, USA: 0.48s |
| London: 0.27s | Paris: 0.31s |
| Mumbai, India: 1.31s | Sydney: 2.45s |
Pricing
- Basic ($2.99 per month): Supports a single website and up to 25,000 monthly visitors.
- Deluxe ($9.99 per month): Supports a single website and up to 100,000 monthly visitors.
- Ultimate ($12.99 per month): Supports two websites and up to 400,000 monthly visitors.
3. Hostinger – $0.99/month
4.1out of 5
Features
4.55 out of 5 stars
Disk Space
4.5 out of 5 stars
Uptime
3.5 out of 5 stars
Pricing
3.35 out of 5 stars
Help and Support
1.65 out of 5 stars
Discount vs Renewal Price
| 1 month | 12 months | 24 months | 48 months | |
|---|---|---|---|---|
| Discount price/month | $9.99 | $2.99 | $1.59 | $0.99 |
| Renewal price/month | $9.99 | $5.99 | $3.99 | $2.99 |
Hostinger: Key Info
Cheapest plan: $0.99/month (48-month subscription)
Money-back guarantee: 30 days
Features include:
- One-click WordPress installation
- 10GB storage
- 100GB bandwidth
- Weekly backups
- 24/7 support
Our star rating: 4.1/5
Hostinger Overview
Hostinger’s cheapest plan doesn’t have as much to offer as its competitors. Although it comes with handy features like free site migration and weekly backups, it’s extremely limited, with only 10GB storage and 100GB bandwidth. That said, a $0.99 per month price tag is hard to resist!
| Hostinger Pros | Hostinger Cons |
|---|---|
| Choice of eight data centers keeps your loading times speedy for visitors | No free domain name! Lack of free extras results in extra costs on top of your plan |
| Cheap $0.99/month plan is an incredibly low price for WordPress hosting | No live chat support could frustrate those needing quick answers |
| Optimized WordPress features designed to speed up your website | Extra long 48-month subscription length locks you in for four years of hosting with Hostinger |
What Do You Get For Your Money?
Features
Hostinger’s cheapest plan is suitable for one basic WordPress website. Storage and bandwidth are limited, and four years is a long time to go without getting a free domain thrown in. The domain lucyslovelysite.com, for example, would cost $8.99 for the first year, then $11 per year after that – that’s $41.99 for four years, on top of your hosting plan.
However, we liked Hostinger’s focus on keeping sites speedy – it uses the WordPress-optimized LiteSpeed Cache plugin, which stores a website’s data so that it can be retrieved faster in the future.
Ease of Use
Hostinger provides one-click WordPress installation, so although you do technically have to lift a finger, it’s still a pretty effortless process. Hostinger also runs automatic WordPress updates for you, so you don’t need to worry about your site becoming outdated. The lack of included domain is a drag, however. While other hosts help you connect a domain to your site during setup, you have to sort your domain out yourself with Hostinger, which is much more hassle.
4. Namecheap (www.namecheap.com)
From $1.88 / month
While Namecheap no longer has sub-$1 monthly prices, they’re still an incredibly affordable host that offers cheap pay monthly WordPress hosting.
They allow you to choose a US- or UK-based data center. You get up to 20GB of SSD-accelerated disk space, unlimited bandwidth, and you can run up to three sites (all on the cheapest plan).
Load times av. of last 30 days:
| East Coast, USA: 0.27s | West Coast, USA: 0.16s |
| London: 0.37s | Paris: 0.4s |
| Mumbai, India: 0.66s | Sydney: 0.63s |
Support options:
Pricing
- Stellar ($1.88 per month): Gives you 20GB SSD-accelerated disk space + the possibility to run up to three websites.
- Stellar Plus ($2.88 per month): Unmetered SSD-accelerated storage, bandwidth, and websites.
- Stellar Business ($4.48 per month): 50 GB pure SSD disk space, along with unmetered bandwidth and unlimited websites.
What’s worth pointing out is that Namecheap’s prices above are for monthly payments, whereas many other cheap WordPress hosts will require you to pay for a year upfront to get prices that cheap.
When to consider using Namecheap
While Namecheap isn’t quite as cheap as it once was, it’s still incredibly affordable at just $1.88 per month with monthly payments, or $24.88 for a whole year. That being said, Namecheap lacks a tiny bit in the WordPress-specific features department.
5. GreenGeeks – $2.95/month
4.6out of 5
Features
5 out of 5 stars
Disk Space
5 out of 5 stars
Uptime
4 out of 5 stars
Pricing
3.35 out of 5 stars
Help and Support
4.15 out of 5 stars
Discount vs Renewal Price
| 1 month | 12 months | 24 months | 36 months | |
|---|---|---|---|---|
| Discount price/month | $9.95 | $4.95 | $3.95 | $2.95 |
| Renewal price/month | $9.95 | $9.95 | $9.95 | $9.95 |
GreenGeeks: Key Info
Cheapest plan: $2.95/month (36-month subscription)
Money-back guarantee: 30 days
Features include:
- Automatic WordPress installation
- Automatic WordPress updates
- Free WordPress migration
- Free domain for one year
- Free SSL certificate
- Free nightly backups
- Unlimited storage
- 24/7 expert support
Our star rating: 4.6/5
GreenGeeks Overview
Did you know that hosting is really bad for the environment? Fortunately, GreenGeeks lets you host guilt-free by offsetting three times the energy it uses. It’s also pretty committed to delivering great WordPress hosting, with free nightly backups and an uptime guarantee of 99.98%.
| GreenGeeks Pros | GreenGeeks Cons |
|---|---|
| 300% green energy match is perfect for eco-conscious WordPress users | Lack of server locations may impact loading times for visitors abroad |
| Free nightly backups is a rare feature to get on such a cheap plan | Monthly pricing is expensive – watch out for renewal prices |
| Unlimited storage is ideal for media-heavy sites | No managed WordPress plans – limiting if you want to scale up in the future |
What Do You Get For Your Money?
Features
GreenGeeks doesn’t hold back when it comes to its Lite plan’s features. You get the usual features, such as auto-installs and updates, plus perks such as a free domain, free site migration, and unlimited storage. It also throws in unlimited email accounts, a free CDN, and free nightly backups!
Ease of Use
GreenGeeks shouldn’t cause you too many technical headaches. Like all the best WordPress hosts, it installs the latest version of WordPress for you, and handles any software updates. Its servers are optimized to keep WordPress sites running quickly, and its 99.98% uptime guarantee should keep your site live for most of the year.
6. DreamHost (www.dreamhost.com)
From $2.59 / month
Originally founded all the way back in 1996, DreamHost is a stalwart in the web hosting industry. DreamHost is just all-around solid, with affordable prices, good ratings, and a longstanding reputation.
Load times av. of last 30 days:
| East Coast, USA: 1.37s | West Coast, USA: 1.05s |
| London: 1.9s | Paris: 2.15s |
| Mumbai, India: 3.07s | Sydney: 2.27s |
Pricing
- WordPress Starter ($2.59 per month): Supports a single website with unlimited traffic and daily backups.
- WordPress Unlimited ($3.95 per month): Supports unlimited websites along with unlimited traffic and daily backups.
When to consider using DreamHost
While there’s nothing flashy about DreamHost in terms of WordPress-specific features, it “just works”, which is all most users want. Additionally, DreamHost has been around for a long time, which should give you confidence in the stability of their hosting.
7. A2 Hosting – $2.99/month
4.2out of 5
Features
2.8 out of 5 stars
Disk Space
5 out of 5 stars
Uptime
2.5 out of 5 stars
Pricing
4 out of 5 stars
Help and Support
5 out of 5 stars
Discount vs Renewal Price
| 1 month | 12 months | 24 months | 36 months | |
|---|---|---|---|---|
| Discount price/month | $10.99 | $6.99 | $4.39 | $2.99 |
| Renewal price/month | $10.99 | $8.99 | $8.99 | $8.99 |
A2 Hosting: Key Info
Cheapest plan: $2.99/month (36-month subscription)
Money-back guarantee: Anytime
Features include:
- WordPress pre-installed
- Automatic WordPress software updates
- Free WordPress migration
- Free SSL certificate
- 100GB storage
- 24/7 support
Our star rating: 4.2/5
A2 Hosting Overview
With four shared WordPress hosting price plans to choose from, A2 Hosting has the most choice. However, it lacks some key features across all plans – such as free domains and plugin updates – and it has a low uptime guarantee of 99.95%.
| A2 Hosting Pros | A2 Hosting Cons |
|---|---|
| Plenty of affordable upgrade options should you want to grow your site | Low 99.95% uptime guarantee could mean you’re paying for less time online |
| Anytime money back guarantee means you can try it risk-free | Lacks key features such as plugin updates, which means more work for you |
| Servers optimized for speed and security to help get your site off the ground | Poor help and support, which failed our expectations by 9% |
What Do You Get For Your Money?
Features
A2 Hosting delivers on most of the WordPress basics you’d expect from a top WordPress host: WordPress itself comes pre-installed, and it runs automatic software updates for you. However, there’s a hitch – A2 Hosting doesn’t run updates on plugins for you like many other hosts do, meaning you need to be vigilant to keep your whole site up to date.
Ease of Use
A2 Hosting pre-installs WordPress for you and offers a free migration service too, so you don’t need to worry about setup. It also throws in a whole bunch of technical features that beginners may not need, and could easily become overwhelmed by. Our advice is to make sure you’re confident with these features to ensure value for your money.
What to Expect When You Contact Your Host Company
Your first step when contacting your hosts company should be to identify yourself and provide a valid email address. Once you have this information, your host company will send you a customer service inquiry. In order to answer any questions or resolve any issues that may have arisen, please follow the following steps:
2.1. Choose the Right Time of Day to Contact Your Host Company
When contacting your host company, it is important to choose the right time of day for optimum results. For example, if you would like to contact your host company during business hours, then you should do so during business hours. However, if you are looking for an opportunity to chat with your host company during their off-hours, then you should contact them in the morning instead.
2.2. Try To Connect With A Host Company Via Phone
If you cannot reach or communicate with your host company by email or phone, then it is likely that they are not currently available for customer service inquiries. In this case, the best option would be to try calling them directly from a phone number that is associated with their hosting account or website. If after trying several different numbers no one works, then it may be necessary toContact Your Host Company via Email
Tips for Enjoying Your Customer Service Agreement
Make sure your customer service agreement is clean and void if there are any problems with it. If you have to contact your host company to get help, do so in a polite and clear way. This will show them that you value their business and are taking care of things on your end.
Have a Positive Experience
Be positive when interacting with your host company. They may be busy, but remember that they want to make sure you have a great experience while using their services. Avoid being negative or unhelpful, and try to stay calm during conversations.
Conclusion
Customer service agreements are important in any business. By keeping your agreement clean and having a positive experience when contacting your host company, you will be able to enjoy excellent customer service. If you have any questions or problems with your order, contact your host company and receive help quickly. Thanks for reading!