If you are running an online business and you want to communicate with your online customers in real time, best live chat software is the best way. If you search on Google for ‘best free chat tools’, how many websites will you find? How many will be useful? And how many will be actually available today?
There are hundreds of chat software solutions on the market. But only some of them are right for your business. Free chat tools are more common but they have limited features, while paid ones can be expensive. To help choose best live chat software for website, here is a list of recommended free chat tools and live chat software for website based on real user reviews.
FreeChat
FreeChat is a live chat software that is 100% free and requires no coding. Its best feature is that you can add live chat to your site without slowing down your website speed.
Outstanding Features:
- With its sleek and modern live chat designs, you can customize and match your chat box and button to your site’s design perfectly.
- Incredibly easy to set up on your site within a few minutes
- You can add multiple social media channels to your live chat.
With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions.
Pros:
- Super easy to use and set up on your site
- Perfect for small businesses
- You can answer customer messages even on the go from your messaging apps like WhatsApp Business or Instagram
Cons:
- It would be insufficient for medium to large businesses. In that case, I suggest going for a paid live chat software like Intercom or you can keep looking in our list to find a more suitable service for your business size.
HubSpot
HubSpot’s live chat software is integrated with its CRM, so your incoming chats will be automatically logged to your customer’s contact profile. Your agents can look up previous chats and recall information that may be relevant to their current case. That way, if a customer is experiencing a reoccurring issue, your team can provide a different solution to ensure long-term success.
Another cool feature that HubSpot provides is its chatbot builder. You can create a chatbot, personalize its response logic, and install it onto your website for free. This lets you provide 24-hour support because you can keep your chatbot active outside of your normal working hours. Even if you don’t have a human rep to transfer to, the bot can refer customers to self-service resources like your community forum or knowledge base.
LiveAgent
Website: liveagent.com/free-live-chat-software/
Price: Free – $39 per month per agent
Free Option: Yes, unlimited agent seats
LiveAgent launched a free live chat tool as an integral part of their free help desk software. The software is ideal for small to medium-sized businesses across all industries. Using the software, you can chat with customers in real-time, while viewing and managing important customer information. All of your live chat conversation transcripts will be saved in the form of a ticket, so you can review what was said to your customers as needed.
Apart from enabling users to chat with customers in real-time, the free software also offers free ticket management, CRM, call center, and knowledge base functionality. In essence, it’s your one-stop-shop for all of your customer service needs.
LiveAgent’s free live chat software is also fully customizable, as well as language adaptable. It’s also the fastest performing live chat widget on the market, enabling you to convert potential buyers into paying customers in seconds. LiveAgent offers 24/7 support, as well as ready to use Android and iOS apps for customer service on the go.
Tidio
Tidio is a live chat software solution for websites that enables you to connect with visitors in real-time. You can create chatbots with Tidio, just like HubSpot, to automate your messages. It has many other features, such as canned responses for quick responses and an all-in-one shared inbox.
You can integrate Tidio with a variety of software, including Shopify, WordPress, and Wix. Tidio offers premium plans as well as a free plan. Its free plan is best for micro and small business as it allows:
- Only up to 3 chat operators,
- Chatbots to have unlimited chats with 100 unique visitors per month.
What’s notable about Tidio’s free plan is that you send 500 automated emails a month. Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.
Pros:
- Excellent customer support
- Clean and customizable interface
- Quick setup
Cons:
- Doesn’t allow multiple triggers for one bot
- If a visitor is using multiple tabs, they will not receive the replies because the message box gets refreshed only when the page is open.
- No on-site settings that allow you to change the chatbox position
Respond.io
Respond.io is an all-in-one messaging tool that can support live chat on your website as well as your social media pages. All incoming chats are routed to a central location, making it easy to manage inquiries regardless of their source. This helps your team provide a seamless, omni-channel experience to your entire customer base.
Respond.io’s live chat software also includes an interesting AI feature that guides your chatbot’s responses. It uses “Smart Replies” to respond to repetitive questions that it observes over time. This saves customers time and communicates consistent troubleshooting steps for common issues, so customers won’t complain that one rep gave them different treatment than another when working on a similar problem.
Crisp.Chat
Website: crisp.chat/en/
Price: Free – $95/month (details)
Free Option: Yes, 2 seats included
Like many of the live chat tools featured here, Crisp uses chat windows to support customer messaging and feedback gathering. What’s unique, however, is what you can do with this data after it’s captured.
Companies with longer sales cycles, for example, will enjoy the ability to send drip marketing campaigns from the program, based on data gathered by Crisp. The program’s sales pipeline automation tools will also appeal to those with sophisticated sales programs.
Another interesting feature: a status monitoring system that alerts customers to outages as they’re detected. SaaS companies that promise certain uptimes may benefit from these proactive communications.
Tawk.to
Tawk.to is a free live chat software solution that operates with a small JavaScript snippet on your site. It works on your website, within your mobile app, or from a customizable page.
You can monitor customer activity in real-time and see which team member responded to a customer. Tawk.to’s live chat software comes with other features as well:
- Localized messages to chat with foreign customers in your native language
- Tawk.to has IOS and Android apps so that you can chat with customers from your mobile device.
- Canned messages
Pros:
- Track the user’s location, activity, where they clicked, etc.
- Browser-based so you won’t need to install any software
- A lot of customization features
Cons:
- Inconsistent notifications
- Somewhat difficult to integrate with websites and set up for some users
Clickdesk
Clickdesk is a live chat software that gathers extensive information about your customers. For example, it includes a “Maps” feature that identifies the customer’s location when they open a chat. Your team will know exactly where a customer is chatting from and can assign a rep that’s best-suited to assist that customer. This is particularly useful for international companies who may be working with people that speak different languages.
Clickdesk also offers pre-chat surveys, which are forms that are displayed before a chat is started. You can ask customers to provide their names, emails, and any other information you desire before hopping on a chat with them. This not only prepares your reps for the upcoming conversation but it’s also valuable data that your team can use to build long-term relationships.
Conclusion:
Live chat is one of the must-have customer support tools. It can also help increase conversion rates and sales. However, finding the best live chat software that meets your needs is challenging. That’s because there are hundreds of live chat solutions available.