The best ecommerce order management software can be a great addition to your online store. Choosing the right ecommerce software for your business is an important decision and it might not be as easy as it seems. We have gone through the trouble of testing and reviewing some of the leading ecommerce platforms on the market today. The products we have chosen are all tried and tested. They all have free trials, and most come with a money back guarantee too. After extensive research and evaluation, we have concluded that Winc’s was the best overall choice. Their system works seamlessly with Shopify and their customer service is superb too. But don’t just take my word for it, read our review, try out their 14-day free trial, and make your own mind up!
What is Order Management Software?
Order management software supports the purchase to pay workflow with automation applied to essential (e.g. credit check, customer and supplier invoices, purchase order generation, transmission of data through integrated systems) and ancillary tasks(multi-channel order tracking and analysis) inherent in the processing of orders, and allows What is Order Management Software?
Order management software (OMS) automates the order fulfillment processes from order acceptance to shipment; capturing, managing, and processing sales orders, allowing businesses to manage sales more effectively.
Most order management software is part of larger vendor offerings that support related business functions. Fewer standalone options are available. These order management software suites include invoicing, purchase order generation, credit checks, payment processing and tracking, shipping preferences and delivery tracking, trend analytics, and order management analytics. This software will include or integrate with inventory management software, subscription management software, customer relationship management software, and e-commerce software.
The software offers product sourcing intelligence based on inventory location and availability. These solutions help coordinate supply chain operations and inform multichannel sales strategies.
Order management software is used by sales departments to match supply and demand, and by logistics departments to plan deliveries based on demand, inventory, and customer location.
Order Management Software Features
Order management software will offer many of the following features.
- Automated order processing and fulfillment
- Centralized order management for multiple channels
- Order access and capture through a variety of interfaces and devices
- Real-time order tracking
- Customizable workflows
- Invoicing
- Customer and vendor purchase order generation
- Inventory management capabilities
- Barcode processing
- SKU generation and processing
- Payment processing and credit checks
- Fulfillment and shipping integrations
- Shipping preferences and real-time delivery tracking
- Back-order management
- Alerts for customers, orders, and inventory
- Customer support
- Custom rules and processing for returns and exchanges
- Order archiving
- Remote access
- Trend and order management analytics
- Dashboards and reporting
- Billing, CRM, E-commerce, and catalog management support or integrations
- POS, Accounting, ERP integrations
Order Management Software Comparison
Consider the following when purchasing order management software.
Scope of Software: Order management software vendors offer a broad range of features and options, which often overlap with other software products, such as inventory management and customer relationship management. Due to the complexity of their operations and high volume of orders, the food distribution, manufacturing, transportation, healthcare industries, and large retailers will especially benefit from robust, integrated order management software suites. Smaller businesses and retail operations will benefit from stand-alone order management software which offers integrations with other related systems.
Scalability: Sales orders can be volatile, a product or service can go viral overnight exploding order volumes. A cloud-based solution will ease that transition, shielding you from the impact that welcome, but unforeseen growth might have on your IT infrastructure.
ERP: Enterprise resource planning systems offer order management capabilities that vary in the features they provide. Order management suites offer a wider range of more sophisticated order management functionality. Your specific requirements, goals, and the size of your operation will dictate your choices. Enterprise-level organizations will usually choose between an order management suite or an ERP system. Stand-alone order management software is usually sufficient for smaller businesses.
eCommerce Platforms: Some eCommerce platforms provide order management features and some order management software products easily integrate with eCommerce platforms such as Amazon or eBay.
Pricing Information
Order management software pricing is based on the features provided, with a cap on the number of team members, the number of product SKUs, and the number of monthly orders. The cost can range from $20 a month to over $2,000 dollars a month. Enterprise-scale operations will require obtaining a custom quote from the vendor. Free trials are sometimes available.sellers to more easily track inventory levels and selling channels, improve customer experience, and overall process sales more effectively.
Best Ecommerce Order Management Software
Brightpearl
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights…
Recent Pros and Cons
- Bulk picking lists
Cons
- customer service
Verified UserDirector in OtherWholesale Company, 1-10 employeesPros
- Warehouse Management – some good functionality for warehouses.
Cons
- Support – [I feel] there is a lack of outside expertise in Brightpearl.
Verified UserGeneral Manager in CorporateRetail Company, 1-10 employeesPros
- Clear pricing for products across multiple currencies
Cons
Not being able to create Parent/child variants across sizesBPBen PhillipsEcommerce ManagerGoodhood (Retail, 11-50 employees)Compare
QuickBooks Desktop Enterprise
129 reviewsCustomer VerifiedTop RatedStarting Price $1,261Save
QuickBooks Desktop Enterprise is a widely-used accounting package designed for small to mid-sized businesses. It is the top of the QuickBooks line. Pricing starts at $3,000 for five users, and goes up depending on the number of additional users. They also offer an Advanced Inventory…
Key Features
- Accounts payable (115)89%8.9
- Accounts receivable (116)89%8.9
- Standard reports (114)86%8.6
Reviewer Insights
91%“Would buy again”+ 15 more95%“Delivers good value for price”+ 16 more86%“Happy with the feature set”+ 14 more
Recent Pros and Cons
- Reports that can be filtered and exported to Excel.
Cons
When exporting to Excel it adds extra columns that are not needed.MHMike HubbardCFO (Chief Financial Officer)InterAct Ministries Inc. (Non-profit Organization Management, 11-50 employees)Pros
- accounts receivable
Cons
- easier exported data
Verified UserAdministrator in Information TechnologyHigher Education Company, 51-200 employeesPros
- create ap invoices and apply payments
Cons
ability to have a more robust trial balanceSCShirley Cohen-MatthewFinance DirectorNevada Public Radio (Media Production, 11-50 employees)CompareLearn More
NetSuite ERP
94 reviewsCustomer VerifiedStarting Price $99Save
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.
Key Features
- Dashboards (70)70%7.0
- Standard reports (69)70%7.0
- Custom reports (69)67%6.7
Recent Pros and Cons
- Create Purchase Requisition / Purchase Order
Cons
- Confusing next approvers
Verified UserEmployee in MarketingFinancial Services Company, 501-1000 employeesPros
- Fail to deliver on promises
Cons
the development stagewade tamblynPresidentGreySpace Maintenance Inc. (Facilities Services, 51-200 employees)Pros
- Financial Reporting
Cons
- After implementation user support
Verified UserConsultant in Finance and AccountingInformation Technology & Services Company, 201-500 employeesCompare
Salesforce Commerce Cloud
41 reviewsTop RatedStarting Price $4Save
Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.
Key Features
- Product catalog & listings (29)78%7.8
- Website integration (29)77%7.7
- Product variations (29)76%7.6
Recent Pros and Cons
- Improve business process outcome
Cons
Competitive pricing compared to other vendors in the marketMSMoumita SarkarMANAGER MARKET RESEARCHNEAR (Media Production, 51-200 employees)Pros
- Contact tracking: Managing emails, phone calls, and setting reminders was great!
Cons
Not sure there’s a need for tracking so many things. Name, email, phone, notes. That should be it.Stan GrubbPlay by Play BroadcasterUltimate Championship Wrestling (Entertainment, 11-50 employees)Pros
- Product functionality and performance
Cons
- Lead conversion into clients is a long process
Verified UserAccount Manager in SalesComputer Software Company, 201-500 employeesCompare
SAP Commerce Cloud
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Key Features
- Bulk product upload (20)89%8.9
- Product management (20)86%8.6
- Website integration (21)85%8.5
Recent Pros and Cons
- Provides a high level of security
Cons
Deployment process is complexGauri HiremathConsultantExperience Commerce (Marketing & Advertising, 501-1000 employees)Pros
- Our company brand has improved by lifting search engine optimization rankings.
Cons
SAP Commerce Cloud offers poor WYSIWYG editor features to help customize websites to meet our needs. In order to get robust features, it requires integration with external tools like Simditor.NGNicole GlarosChief Investment Strategy OfficerTechstars (Venture Capital & Private Equity, 201-500 employees)Pros
- Headless commerce
Cons
- Integration with storybook for angular components in Spartacus
Verified UserProgram Manager in Professional ServicesInformation Technology & Services Company, 51-200 employeesCompareLearn More
ShipStation
19 reviewsTop RatedStarting Price $9Save
ShipStation is an order fulfillment, inventory management, and shipping hub for eCommerce businesses. It allows users to import, manage, and ship orders from the ShipStation hub, which can coordinate multiple online sales channels and multiple carriers. ShipStation also offers branded…
Recent Pros and Cons
- Export Documentation. HUGE timesaver over having to hand enter the export info within UPS Worldship.
Cons
The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.SIScott InghamPresidentExpedition Imports Corporation (Automotive, 1-10 employees)Compare
Workbooks
18 reviewsStarting Price $30Save
Workbooks offers cloud-based CRM, marketing automation and business applications to the mid-market. Workbooks includes order management and fulfillment, invoicing, and supplier management. Workbooks aims to provide a single 360° view of customers, where the information is accessible…
Recent Pros and Cons
- APIs for invoicing scripts
Cons
The mobile offering is poorAdam GrieveOperations ManagerTaopix LTD (Computer Software, 11-50 employees)Compare
Esker
Esker offers their eponymous document automation platform, for paperless ordering and billing, and accounts payable / accounts receivable (AP / AR). It can be delivered as a cloud offering (as Esker on Demand), or on-premise (as Esker DeliveryWare).
Recent Pros and Cons
- Increase efficiency by eliminating keystrokes and automating certain orders
Cons
- Need clear resolutions to problems. Sometimes can be delayed or leave us with more questions
Verified UserRepresentative in Customer ServiceBuilding Materials Company, 201-500 employeesPros
- Auto-send payment reminders.
Cons
Maybe the page needs to be setup up clearer, or use different colors to not look busy.LBLisa BurnsTerritory Credit ManagerExcel Industries Inc (Machinery, 501-1000 employees)Pros
- Provides copies of Invoices
Cons
The layout is a bit clunky. I like to see everything on one screen.JKJennifer KohnTerritory Credit ManagerExcel Industries LLC (Wholesale, 501-1000 employees)Compare
Stitch Labs (discontinued)
Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.
Recent Pros and Cons
- Integrates all revenue channels into one easy to use platform
Cons
- Only distribution focused, does not support manufacturing or assemblies
Verified UserC-Level Executive in CorporateFood & Beverages Company, 11-50 employeesCompare
IBM Order Management
IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.Compare
QuickBooks Commerce (formerly TradeGecko)
QuickBooks Commerce (formerly TradeGecko) is a cloud-based Order and Supply Chain Management platform. TradeGecko was acquired by Intuit QuickBooks in August 2020, and plans to sunset the resulting product were announced June 2021 (it will be discontinued as a standalone product…
Recent Pros and Cons
- Record revenue by multiple sales channels
Cons
– Supports accrual accounting method only. In cash – it’s a messKarina KagramanovaGeneral ManagerTULA MICROPHONES LLC (Consumer Electronics, 1-10 employees)Pros
- Multi-warehouse support
Cons
- Integration with Xero – some integration options are a little clunky and could be improved
Verified UserDirector in OtherPublishing Company, 1-10 employeesCompare
Netsuite SuiteCommerce
SuiteCommerce from Netsuite provides a flexible, open web store front-end solution enabling richly branded, highly personalized and engaging shopping experiences that will drive conversion and grow revenue. Built upon a modern, scalable and extendable HTML and JavaScript architecture,…
Recent Pros and Cons
- No middleware required as we use Netsuite ERP as well
Cons
- Development of the product is challenging, you will require a NetSuite developer
Verified UserManager in Information TechnologyWholesale Company, 201-500 employeesCompare
Ordoro
Ordoro is an ecommerce logistics platform from the company of the same name in Austin, used by SMB ecommerce merchants to manage their orders, inventory and suppliers. Ordoro deals with everything that happens after a shopper clicks checkout on the merchant’s website: print packing…Compare
Blue Yonder Luminate Planning (formerly JDA SCM)
Luminate Planning from Blue Yonder headquartered in Scottsdale (formerly JDA Software Group) leverages a digital twin foundation to intelligently predict potential problems and opportunities, offer machine learning-based recommendations for action, and pivot production, inventory,…Compare
SellerCloud
SellerCloud is an eCommerce platform that integrates into multiple sales channels without a per-channel fee. It also functions as a single-source management solution.Compare
Cin7
2 reviewsStarting Price $295Save
Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations…Compare
Orderhive
Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking…Compare
Freestyle M.O.M.
Freestyle Solutions is an order management software offering from the company of the same name in New Jersey formerly known as Dydacomp, strictly for ecommerce sellers operating across multiple channels.Compare
inFlow Inventory
1 reviewStarting Price $71Save
inFlow Inventory is an inventory management software offering from Archon Systems.Compare
Orderwave
Orderwave is a web-based hosted application that is designed to automate and streamline operations for e-commerce, catalog, and direct marketing sales channels. Key features include: Subscription and Continuity ManagementInventory and Warehouse ManagementPayment ProcessingShopping…Compare
Radial Omnichannel Technology
eBay Enterprise offers Retail Order Management (or the eBay Enterprise Exchange Platform) presents a complete inventory and order management solution for omnichannel retailers. Via module the module Payments, Tax & Fraud, it can be expanded to include a payment gateway with fraud…Compare
Dokan
Dokan offers a front-end multi-vendor marketplace on WordPress, powered by WooCommerce. According to the vendor, the product enables you to build your own Amazon, Shopify, eBay, Magento-like marketplace in just 30 minutes. FEATURESMarketplace with Independent StoresFrontend Dashboard…
Recent Pros and Cons
- Bug fixes and improvements are done often and regularly.
Cons
- Support for multi-currency and multilingual shops needs to be improved.
Verified UserProfessional in EngineeringConsumer Goods Company, 1-10 employeesCompare
Linnworks
Linnworks is presented as a total commerce solution, and provides multi-channel order management for ecommerce. Linnworks connects, manages and automates commerce operations, powering businesses to sell wherever their customers are and capture every revenue opportunity.Compare
RetailOps
RetailOps is a cloud-based solution that provides eCommerce and Omni-Channel retailers with tools designed to help them grow their business. From inventory-in to order-out, RetailOps puts the tools a growing retailer needs to run their business on one platform. Included are: POM,…
Jagged Peak EDGE
Jagged Peak EDGE is an omnichannel enterprise commerce and total eCommerce platform subsuming order management and fulfillment, distribution and channel partner management, and is designed to present a full sales lifecycle solution from shop to ship.