If you’re looking to unleash the power of your business knowledge, boost employee learning or simply manage information flows, there are a few great knowledge management software tools available to help. These are the best knowledge management systems which can support you on your knowledge management journey.
It is easy to get lost in knowledge management buzzwords. The truth is that it’s just a tool people can use to effectively share and store knowledge. You might want to check out these best knowledge management software if you’re looking to manage your own knowledge effectively.
HubSpot Knowledge Base Software
HubSpot’s Knowledge Base Software is a powerful tool — here are some of its most-notable capabilities:
1. Saves your team valuable time when building your knowledge base.
You can get your knowledge base up and running in just minutes with HubSpot. You won’t have to work with templates and you don’t need a domain either. By analyzing your ticket and conversation data, this tool actually guides you to create knowledge base content for your highest-impact topics and themes that customers need support on.
2. Makes sure your knowledge base is findable.
HubSpot’s Knowledge Base comes with SEO capabilities to ensure your library is discoverable. Additionally, it integrates with other channels that are used for rep-to-customer interaction such as email and chat — this helps users find your knowledge base and the most relevant content to them within it.
3. Offers an engaging user experience for your customers.
When it comes to a knowledge base, you want to make sure yours has a great user experience (UX) and is easily navigable. HubSpot guides you as you work on and write knowledge base articles to ensure your content and information are easy to find, browse, read or watch, and refer to again in the future.
4. Helps you measure the performance of your knowledge base.
HubSpot provides a look at the success of your knowledge base with powerful insights including: engagement, sentiment, search, tickets and conversations, ticket deflection, and maintenance suggestions.
Document360
Document360 is a knowledge management software that helps you create a knowledge base portal quickly. It can create product documentation, user manuals, wiki, FAQ pages, help documentation, and more for your customers and internal teams.
Document360 enables 24/7 self-service that reduces the volume of customer tickets and provides instant support to users. It’s highly customizable and can help authors remain productive and produce high-quality work with features like a rich editor, category manager, and real-time search engine.
ProProfs Knowledge Base Software
ProProfs knowledge base software provides an end-to-end solution to all your knowledge management needs. Backed by powerful technology and loaded with compelling features, the software helps you create a self-help knowledge base, documentation, manuals, and guides for your customers and employees. From writing content to designing, managing, and publishing it – the tool is competent to assist you at all stages.
It’s one of the simplest tools that doesn’t require any coding skills at your end. Whether you are a beginner or expert, a month-old startup, or a decade-old enterprise, the tool is intelligently designed for your unique needs.
Besides powerful external integrations, the software teams well with sibling tools – ProProfs Help Desk and Live Chat.
Features:
✓ WYSIWYG Editor
Write, edit, and upload files easily with MS Word-like editor. Add images and videos easily to your knowledge base. ✓ Professionally Designed Templates
A wide range of beautiful templates to help you get started. ✓ Anytime, Anywhere Access
View and access knowledge base on laptops, tablets, or smartphones 24/7. ✓ Branding & Customization
Add your brand name and logo easily to your knowledge base. Pick from your favorite fonts, colors, and themes to match your brand. ✓ Insightful Reports
Get actionable insights into the performance of your knowledge base. ✓ Intelligent Search
Google-like search mechanism for a seamless search experience ✓ Security Controls
Keep your knowledge base secure with password & privacy controls. ✓ Roles & Permissions
Assign roles and set permissions for different users. Grant or revoke access anytime you want. ✓ 90+ Languages Supported
Cater to your global audience by creating documentation in multiple languages. ✓ Conditional Content
Set rules and conditions to hide or display content. Save these rule sets to use across multiple sites. ✓ Vault
Deleted an article or page by mistake? Vault helps you recover deleted content easily so that no important information is lost. ✓ 100+ Settings & Integrations
Integrates seamlessly with third-party tools such as Zendesk, Salesforce Desk, Wufoo, and Google Analytics along with its sibling tools such as ProProfs Chat and Help Desk. 100+ settings to configure the tool the way you want. Pricing starts at:
$30/100 pages/month.
Bloomfire
Bloomfire is one of the best knowledge management software that helps you bring all your business knowledge together under one platform. Having gained the trust of the top global brands, Bloomfire has become a household name in the business landscape. It offers an AI-powered solution to categorize information and tag articles that further contributes to delivering you a stellar experience.
Features:
✓ Deep Search
AI-powered search engine indexes content, providing you with the right help at the right time. ✓ Rich Publishing
Share information in a combination of texts, charts, videos, images, and audios. ✓ Feedback Loops
Identify gaps, spot areas of improvement, and much more to improve your knowledge base content. Pricing starts at:
$25/user/month.
Why Use Bloomfire?
✓ Highly Versatile
Whether it’s your sales, operations, IT, or customer support teams – the tool has a way to help employees across departments work in a better way. ✓ Easy Customization
A wide range of customization options to help you build a knowledge base that blends in with your brand. ✓ AI-Powered Search for Instant Suggestions
Its super-fast search system delivers answers as quickly as you type the questions.
Helpjuice
Helpjuice has unique customization tools that let you design every aspect of your knowledge base. This includes styling options that make layouts more user-friendly to your readers.
Authors can also work together on new posts and share page previews prior to publishing. If they make a mistake, every revision is recorded so you can revert to previous versions of your post when needed.
Flowlu
Flowlu’s knowledge management software is designed to provide you with a collaborative knowledge management solution that takes your business on a positive growth trajectory. Rich in features and backed by powerful technology, this knowledge base software helps you build a knowledge base for teams of varying sizes.
Features:
✓ Centralized
Create and manage content at a central location. ✓ Knowledge Transfer
Capture knowledge from employees who are about to leave and reduce knowledge loss. ✓ Powerful Search
Enable your teams to find information instantly. Pricing starts at:
$29/8 users/month.
Why Use Flowlu?
✓ Intuitive Editing Features
Flowlu’s easy editor allows you to write and edit articles, add images and videos, add tags, and give your knowledge base the look and feel you want. ✓ Knowledge Management, Project Management & Much More in a Single Tool
Besides creating a knowledge base, you can also use Flowlu to manage projects, customer relationships, and collaborate with teams – all on a single platform. ✓ Free Plan
Flowlu comes with a free plan that is designed for two users, provides a storage capacity of 1GB, and offers unlimited contacts, CRM automation, and a single knowledge base.
Infinity
Infinity—the very name suggests that you can enjoy an infinite number of features designed to meet your business needs, which is why it is the number one knowledge management software on our list.
If you want to help everyone on the team be up-to-date with all the data in real time, Infinity is your key to success. One of its biggest strengths is that it can handle literally any kind of information you feed it with, from contacts, to-do lists, and ideas to documents and all kinds of content.
On top of this, its flexibility lets you create an infinite number of ways to organize your data and customize your workspace the way it suits you the best.
What does this mean? Once you set your goals and prioritize your work, you can adapt Infinity by choosing what workspaces, boards, tabs, folders, subfolders, and items should represent. Plus, Infinity lets you sort, group, and filter data the way you want to and you can assign attributes to your items including dates, text, formulas and attachments. You can even create your own attributes to simplify things even more.
If you want to find and view specific data, you can pick one of the six views you want and then easily switch between views by using different tabs. Want to have a clear view of all of your projects in one place? Choose Gantt view. Want to have a list of all of your to-do lists? Opt for the List view. Or, if you want to plan a sprint for your development team, the best way to do it is through Kanban view.
This way you get rid of the clutter, help the entire team search for any piece of information quickly and easily, and keep everyone in the loop with minimum effort.
But, probably the most valuable Infinity’s capability is team communication. As knowledge and entire data is easily shared among the team members, everyone on the team is further motivated to bring value and therefore boost the team’s spirit and overall productivity.
“Excellent organizer tool, It shines most in its clarity, cleanliness, and conformability. Infinity is still in development, but development is active, ongoing, and transparent. Great Team, Great Product, and Great time to join with the Lifetime Plan!” – Baijie
This brings us to another great thing about this knowledge base software. It’s initially designed to support a wide range of teams across departments and industries including marketing, HR, sales, customer support, regardless of whether you are using it to streamline your team’s operations or for personal reasons.
And, to spice things up, you can integrate any of your favourite apps with Infinity knowledge management software through Zapier.
Conclusion:
Business is changing and technology is a major driving factor that’s making the change. Today, businesses are no longer limited to a physical office or factory floor. You also shouldn’t limit yourself to one room of employees or warehouse of inventory. Your business takes place on your website, in virtual email, over the phone and around the world. Knowledge management systems have been created with all of this in mind. Industries are shifting and collaboration is king thanks to knowledge management software, knowledge management system and the practice of Knowledge Management itself.