Top CRM Software for Nonprofit Organizations. Is your nonprofit organization drowning in paperwork and drowning in a flood of duplicate information? Do you need a way to track members, donors, volunteers and sales prospects, with financial assistance management thrown in? Are you looking for a CRM software solution that is affordable and works well with most popular browsers?
Mark your donation, membership, and volunteer management duty done with the best nonprofit CRM software for managing your contacts and communication.
DonorPerfect
Best for: Nonprofits that want limitless user access and a CRM software that organizes donation data in one place.
Features: DonorPerfect has features that allow you to synchronize payment processing and data entry, customize reports based on donor retention and revenues, and communicate in several different ways.
Integrations: DonorPerfect offers integrations for email marketing, accounting, and e-commerce.
Results: Based on G2’s Nonprofit CRM Results index, DonorPerfect boasted high scores with users saying they were highly likely to recommend. Users reported it took them over two months to go live.
Pricing: Monthly, contact-based. Starts at $89/month for 1,000 contacts.
NeonCRM
CRM Overview
NeonCRM is an all-in-one donor management system, meaning it tackles everything from processing donations to building supporter profiles.
Start your supporter relationships off on a strong foundation by managing every aspect of the giving cycle through a single system. As soon as an individual gives, NeonCRM processes their donation, creates a profile, and starts building their giving history.
From there, your team can do everything from creating targeted email segments, to managing volunteer opportunities, to building supporter surveys, and even automating giving receipts.
Why We Love This Donor CRM
Your nonprofit is still growing, so you want to know your CRM has all the tools you’ll need today and the ones you’ll need tomorrow.
NeonCRM is a robust solution that offers features for nonprofits at every stage of their development. This means that if your strategy changes tomorrow, you won’t need to invest in another CRM system; NeonCRM will be there by your side for the long haul.
Nonprofit CRM Pricing
Neon offers a variety of CRM plans to suit all kinds of organizations. Visit NeonCRM’s website for a personalized price quote.
NeonCRM & Matching Gifts
NeonCRM integrates with 360MatchPro by Double the Donation to provide nonprofits with easy and powerful matching gift fundraising solutions. When donors give to an organization that uses NeonCRM, the data flows seamlessly from the donor management system into Double the Donation’s comprehensive matching gift solution. Next, donations are screened for match eligibility and personalized outreach is triggered. When donors receive company-specific matching gift guidelines and next steps, they’re more likely to request a match from their employer, resulting in additional match funds for the nonprofit.
Raiser’s Edge NXT
CRM Overview
Raiser’s Edge NXT is Blackbaud’s all-in-one fundraising software and constituent relationship management system.
With tools to help you streamline your operations and steward donor more effectively, Raiser’s Edge NXT helps you take a holistic approach to your fundraising efforts.
Plus, Raiser’s Edge NXT is extremely customizable, so you can build out a platform that perfectly complements your nonprofit strategy.
Why We Love This Donor CRM
Raiser’s Edge NXT puts all the constituent information you need right at your fingertips. From social media profiles to major donor prospect research, this software gives you access to all that you need in one place!
Nonprofit CRM Pricing
Contact Blackbaud to receive your personalized Raiser’s Edge NXT quote.
Raiser’s Edge NXT & Matching Gifts
Blackbaud’s Raiser’s Edge NXT offers an integrated solution with Double the Donation’s 360MatchPro to streamline and automate matching gifts at every step along the way. When organizations leverage these tools, they are able to incorporate donor screening practices to identify match-eligible supporters, who will then receive automated donation follow-ups encouraging them to (and informing them how to) request a match. This additional communication drives more matching gifts and increases nonprofit funding overall.
Kindful
CRM Overview
Kindful offers one of the most streamlined and user-friendly nonprofit CRMs around, without sacrificing the features that organizations need most.
One of the most notable features is their intelligent data management module, which automatically tracks all donor interactions in real-time and displays the most important information in an easy-to-consult dashboard.
Why We Love This Donor CRM
With Kindful, you get both simplicity and functionality. Because it’s so easy to use, your organization can have it up and running in no time.
Nonprofit CRM Pricing
Kindful uses a performance-based pricing system that fluctuates based on how well the software increases the overall donation amount. Packages start at $100/month.
Kindful & Matching Gifts
Thanks to a seamless integration with Double the Donation’s 360MatchPro, Kindful clients are able to configure customized outreach, informing donors of their match-eligibility status and encouraging them to request matches from their employers. By carefully guiding donors through the matching gift process, you can drive more matches and secure more corporate dollars for your organization.
Fundly CRM
The team who created Fundly CRM have a background in non-profits, so every feature has been built with a purpose.
What’s unique about Fundly is the CRM has a real focus on management. To get the most out of a non-profit’s donor pool, Fundly gives organizations access to donor information, including giving history, campaign participation, event registration, and matching gifts. They can also track event registrations, customize event tickets, and assign sponsors.
Non-profits can also keep a closer eye on their data using Fundly. Because each donor has their own personal profile, staying up to date with their online (and offline efforts), their membership, and their funding takes nothing more than a couple of clicks.
Fundly also has a separate section in its dashboard so non-profits can monitor all of their grant applications. Each time a grant application is submitted, staff can then track the submission until it’s approved. And once it’s approved, the team can then keep an eye on what it’s being used for.
Price: Starts at $75 / month for their “easy launch” package that includes 1,000 contacts
Salsa
Salsa is a CRM that’s not only geared towards non-profits, but it’s also integrated with some pretty handy marketing gear.
If your non-profit is looking for a CRM that lends itself to powerful email marketing, Salsa could be your answer. The CRM allows non-profits to design and style custom email campaigns with a drag-and-drop editor, and then automate email sequences like triggered welcome series or follow up campaigns.
The other great feature of Salsa’s CRM is its powerful segmentation tools. Inside the CRM dashboard, non-profits can:
- Use pre-built segmentation to organize new subscribers, major donors, and petition signees
- Create custom segments based on behavior like supporter interaction, gift size, or event attendance
- Build donor segments to help create customized email marketing campaigns based on a donors frequency and monetary contribution capabilities
Last but not least, Salsa helps non-profits stay social.
From the dashboard, non-profit teams are able to link up and share content to channels like Twitter, Facebook, and Pinterest. Salsa can also find your current donors and supporters on social media through their email address, which can help your non-profit build up its word-of-mouth marketing by encouraging interactions.
Price: Contact required for price quote
CiviCRM
Did someone say…a free non-profit CRM?
That’s right. CiviCRM is an open-source CRM, so it’s free. It has powerful contact management features so non-profits can automatically store the data of every donor in one place, and customize/update their profile whenever they need to.
What also makes CiviCRM a worthwhile mention is their focus on advocacy campaigns. Non-profits can build advocacy campaigns in the CRM by tying together and tracking the progress of a campaign’s events, mailings, activities, and contributions.
The software’s reporting features aren’t bad either. Non-profits can choose between 40 pre-set reports, or build custom reports based on whatever facts and figures they need to extract from the database.
Price: Since it’s open-source, it’s free to download.
Bitrix24
Following on with the freebie trend, Bitrix24 offers a free CRM for non-profits, up to 12 users.
The software can be used as a Cloud-based system or on-premise, and claims to have a setup time of 30 seconds. Once installed, non-profits can use the software to power their:
- Contact management
- Lead management
- Product catalog
- Quotes and invoices
- Email marketing
- Workflow automation
The software has an activity stream to help organize volunteers. It integrates with social networks, along with allowing users to discuss projects in group chats and instant messenger.
When volunteers are trying to organize an event, they can use Bitrix24 to share files with each other, and every piece of communication is kept in a communication stream, so everyone can stay in the loop.
Price: Bitrix24 offers a free version with limited online storage for 12 users. Paid accounts start at $46.92 per month
Conclusion
Though there are over 1 million nonprofits organizations in the United States alone, only a small percentage of them are using the most appropriate CRM platforms to meet their needs. Following is a list of the top CRM software for nonprofit organizations that have been rated highly by their users. Those looking for managing contacts and resources will definitely find that their search can be successfully completed by using these top rated software.