Software for Service Businesses is easy to find, but hard to implement. If you have a service business, implementing software successfully and efficiently improving your operations and growing your bottom line takes time and knowledge of the market. I´m going to help you out with this blog post and point you in the right direction.
Here we will strive to provide you with enough information o choose beneficial field service management software for you and your company. We may even surprise you with some hidden gems which you wouldn’t think of straight away!
ServiceM8
ServiceM8 offers the lowest price on this entire list, starting at $29 each month. The starting price will get you up to 50 jobs per month and access to the system’s core features. ServiceM8 has several other plans, with the most expensive sitting at $349 for 1,500 jobs.
ServiceM8 allows your techs to tasks with handy checklists.
All plans feature a great client-facing UI. Customers can book appointments, receive quotes and pay right through the app. What’s more, you can use the system to notify your customers when staff members are arriving and send reminders for future appointments. Keeping your clients in the know is an easy way to raise customer satisfaction.
But there’s plenty of functionality for you and your staff, as well. Job management provides access to client and job information on-demand. You can create checklists and set up recurring jobs to standardize performance. Additionally, all plans offer scheduling, quotes and invoicing, job history, and technician tracking.
The core features are surprisingly robust but job costing, margin billing and form management are only available in the more expensive plans. ServiceM8 is a cloud-based product and is recommended small business field service software.Price: $$$$$Deployment:
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Company Size Suitability: S M L
Jobber
Jobber starts at $69 each month for two users and goes up to $259 for unlimited users. The core plan allows users to produce quotes and invoices, and manage timesheets and other documents. It also syncs up to popular accounting systems Quickbooks Enterprise and Xero. Jobber includes CRM capability and a client portal to help you maintain customer satisfaction.
Jobber allows users to add or delete items from a completion checklist to ensure a job is finished properly.
Further, Jobber provides chemical tracking on all plans. Chemical tracking allows your business to audit your chemical and pesticide usage and report it when you need to. Jobber’s premium plans offer additional features like job forms, client requests, routing and GPS, time tracking, and alerts. Jobber is one of the best field service software for small companies and is a cloud-based product.Price: $$$$$Deployment:
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Company Size Suitability: S M L
WorkWave Service
WorkWave is an excellent small business field service management software, particularly for those looking for an easy-to-use solution. One of the main selling points of this system is its interface. Colorful and intuitive, this UI makes managing your field service a breeze. WorkWave allows office staff to manage accounts, schedules, billing and business development all in one place.
WorkWave strikes a good balance of color and streamlined design when it comes to scheduling.
Users can set up service reviews within the app to gather feedback and generate positive reviews online. Office users are able to access reporting and analytics tools as well. These include pre-built and customizable reports that utilize service KPIs, reviews and GPS records.
WorkWave also supports mobile field force management. Field technicians benefit from the mobile app, allowing them to access and record information from anywhere. Its field force automation tools allow this information to be sent back to the office without any user intervention. This helps streamline operations and improve efficiency. In fact, WorkWave Service users have reported 20 percent increases in revenue, 21 percent increases in job completion and more than 30 percent savings in fuel costs.
WorkWave is available both on-premise and in the cloud, which means your company can scale the system up or down, depending on your needs. This makes it a great field service software for small business and for those looking to grow.Price: $$$$$Deployment:
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Company Size Suitability: S M L
Get our Field Service Management Software Pricing Guide.
Affordable
Dataforma
Dataforma was made by contractors for contractors. This makes its interface especially easy to use and adopt. Dataforma manages all your basic functions like scheduling, dispatching, invoicing and tracking. The mobile app notifies technicians when new work orders are added or modified. The app also provides a way to take organized notes on labor and materials.
Dataforma allows users to take and access photos taken in the field
Dataforma is available both as a cloud-based product and on-premise. However, only the web-based solution will automatically backup your data each hour. And while it’s suitable for small businesses, it can also be utilized by medium and large businesses. This is great if your company is expecting growth and you don’t want to switch vendors when the time comes.Price: $$$$$Deployment:
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Company Size Suitability:S M L
ServiceFusion
ServiceFusion’s plans start at $99 each month and go up to $349. All plans offer unlimited jobs and users. The starter plan manages scheduling and dispatching, invoicing, payments and reporting. It also supports multi-phase projects and integrates with Quickbooks. Your customers will enjoy text alerts when technicians are on the way and receive appointment reminders.
ServiceFusion’s tools quickly give users insight into job scheduling.
If the basic plan isn’t enough, you can purchase individual features from the larger plans without moving up to the next price point. Additional features include job costing, ability to take and upload photos, a documents module, inventory management, and a customer portal. This small business service software is only available in the cloud.Price: $$$$$Deployment:
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Company Size Suitability:S M L
Aimsio
Aimsio is a flexible product, allowing buyers to pick and choose which modules to implement. It contains three core modules: dashboards, workflows and reporting. The workflows module exists mainly to move your company from paper to digital.
Aimsio provides a mobile interface while never sacrificing intuitiveness.
It allows you to create digital forms that look exactly like their paper counterparts, enabling you to maintain a nearly identical administrative process. The only difference is that you don’t have to worry about losing documents or having to dig through file cabinets. All information is readily available to both office users and field technicians.
Additional modules include a job board, which office staff can use to dispatch crews and manage scheduling. There’s also project tracking for more complex work. Additionally, this module includes a budgeting tool to keep your company on track during lengthy projects. Other modules manage compliance regulations, create invoices and support integrations with third-party software.Price: $$$$$Deployment:
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Company Size Suitability:S M L
ServiceTitan
ServiceTitan reports an average revenue growth of 25 percent within the first nine months for its customers. This is due to the strong in-office and field tools this vendor provides. In the office, you’re able to keep track of calls, booking rates and other service KPIs to evaluate your performance. You also have this ability for technicians and can see their estimates sold and estimate conversion rates.
ServiceTitan enables your office staff to see revenue across jobs and invoices.
The dispatching tool is very user-friendly and provides a drag-and-drop tool for easy scheduling. Moreover, office staff have access to custom reports so you can see trends by department, business unit or by date.
Field workers also have access to tools to make the job more efficient. First, your technicians can retrieve complete job information in the field at any time. This includes previous work done for a client, unsold estimates and billing information. Moreover, your field technicians can process payments with ServiceTitan, whether it’s using card, cash or check. They can also create estimates using photo and video. ServiceTitan is available as both a cloud-based solution and on-premise.Price: $$$$$Deployment:
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Company Size Suitability:S M L
ProofHub
ProofHub is a powerful business management software and platform that combines all the features you might need to take care of your business. You can streamline your processes, store and share files, share feedback under one roof with ProofHub. Its mobile app can be used by both Android and iOS users on the go.
Top features:
- Effective project and task management
- Gantt charts to keep your projects on track
- Dynamic reports to get clear insights
- Time tracking to track time spent on tasks
Start managing your teams and projects efficiently with ProofHub!
Flodesk
Flodesk is a fast-growing email marketing service for small businesses. Their focus is on design, enabling small business owners to create beautiful emails and showcase their brand. Flodesk offers workflows that allow users to automate lead magnet delivery, welcome sequences, and more with an easy-to-use visual builder.
Key features:
- Fixed price of $38 per month, regardless of list size
- Unlimited subscribers & unlimited email sends
- Drag-and-drop email builder with layout blocks
- Create email signup forms, even without a website
- Create automated email sequences
StudioCloud
StudioCloud has made a name for itself as a reliable business management platform and company management system in much less time. It is a one-stop solution for your business needs that contains all the features you need to manage your business anytime, anywhere. Go check this business tool to organize and simplify your life.
Top features:
- Manage clients, partners, and vendors at one place
- Create and send professional invoices
- Send automated, personalized, text and email reminders
- Have clients review and sign contracts online
- Easily customize the look and feel of your software
Timely
Knowing how your business spends time is elementary, whether you bill for it or not. Timely streamlines the whole time tracking process by recording everything your team works on automatically. It dramatically reduces time management overhead, while improving reporting and invoicing accuracy.
Top features:
- Automatic time tracking
- Real-time project dashboards
- Sophisticated, client-friendly reporting
- Hourly rates, capacity and overtime
Zoho One
Zoho One is a wholesome business management software and company management system that has everything you need to run your business on the operating system for your business with impressive 40 business apps. You just need to connect multiple apps so that different teams can work together productively.
Top features:
- Manage almost every aspect of your business in one system
- Fosters collaboration with online document storage and sharing
- Automate personalized business workflows
Read on: Zoho Alternatives – 13 Tools Your Team Will Love
Scoro
Scoro is an all-in-one business management software designed to bring your teams, projects, sales, and reports together at a centralized place. With Scoro you can manage work more efficiently and be organized in every aspect of your business.
Top features:
- Plan and track work with unlimited projects
- Manage quotes, contacts, and invoices seamlessly
- Track time and bill for completed work accurately
- Manage your entire business within a single solution
iBE.net
As a business management software/ company management system, iBE.net is an appropriate choice for mid-sized companies as it offers expense tracking, invoice reports, CRM support along with an easy integration of project details. It is extensively used in consulting, marketing, management, and other technical industries. It is like your entire business within your palm of hands.
Top features:
- Customize your own dashboards
- Use pre-delivered reports
- Generate invoices in seconds
- Visualize, analyze, and organize your data with valuable insights
Conclusion
There’s been a worldwide shift from brick-and-mortar businesses to online services. The new wave of commerce is called digital services, and software for this business model is referred to as field service management software.