There are lots of knowledge management software, but only a few are worth exploring. The one that you choose will have a significant impact on your organization or business. The reason why it matters so much is because knowledge management software makes sure that the information stays within the reach of everyone for them to benefit from it. If you can get your hands on some really good knowledge management software, you will be able to get your business moving towards your target goals.
This review was structured to provide you with the best software from best sources.
Document360
Document360 specializes in knowledge bases. The software package offers a powerful yet intuitive Markdown editor, designed for people with no experience using customer support systems to master the design language of user documentation.
As your company grows and expands, you’ll definitely end up making regular additions and edits to your knowledge base articles. With Document360, it’s easy to compare the changes side-by-side and see exactly what edits were made and by whom.
The analytics offered by Document360 are also top-notch.
It’s simple to find out what articles are being seen and interacted with the most. This information is perfect for you to figure out which articles need regular updates, and which are becoming SEO-optimized mainstays of your website.
For example, you can quickly pull up a list of the most common search terms, and then compare it against the search terms which returned zero results. Those two lists should be able to guide a major part of your customer service actions, because they give you insights into what customers want to know about and what they aren’t getting answered.
As you update your articles, you may want to roll back changes or compare different versions of each article. The Document360 editor lets you keep unlimited drafts of each article stored and accessible at the click of a button, then compare between any two. If you have multiple people https://www.affordable-papers.net/ on the team, you can see who edited which version most recently.
There’s a 14-day free trial to get started on Document360, and the lowest price tier is $99 per project per month, going up to $499 per project per month for the enterprise scale.
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Slite: The solution your whole team will love
If you’re considering a new internal knowledge base that supports all of your working knowledge (projects, updates, discussions, meetings), you should give Slite a try. Slite’s overarching mission is to help teams collaborate and work together better, no matter where they’re located. They absolutely accomplish this with our knowledge base software as they unite entire teams’ knowledge with a single, easy-to-use tool.
Handy and updated
Three things set Slite apart as a knowledge management solution. The first is that we aren’t just a knowledge or document management solution. Slite is built on the strong belief that knowledge base software fail because the information lives too far away from our day-to-day jobs. This was true when the knowledge base was a printed handbook you stored in your desk drawer, and it’s true when it’s a clunky software you open on your first day on the job, never to be looked at again. The content is stale, outdated and useless.
Not your classic knowledge base
Slite fights this by not being your classic knowledge base. You can store any kind of company information you can imagine, ranging from meeting minutes & analytics to customer support & CRM information to frequently asked questions (FAQs) and technical documentation. Knowledge works best when it’s where both your customers and your team can find you.
Intuitive experience
The second is the guarantee of team-wide adoption. There’s no point in putting together a knowledge management system if no one is using it. Because every professional team has members with different technological abilities, we designed Slite’s user experience to be so intuitive that anyone can take it for a spin and immediately get it.
Find anything
Finally, Slite’s knowledge management system discoverability functionalities automatically highlight what’s new and popular, so team members will always be shown the most up-to-date and important information. And our search function is lightning fast!
Pricing
Our knowledge base software is already being used daily by more than 8,100 growing teams worldwide.
Best of all, you can get started with our knowledge base software for free. After that, you can upgrade to our standard plan for $6.67 USD per member, per month. However, you only pay for what you use (members active within the last 30 days). This plan includes unlimited docs, read-only permissions, administrator rights, a usage dashboard, and an enforced Google single sign on.
If you really want to take advantage of everything that Slite has to offer, enterprise plans with an account manager, openID SSO, a service level agreement, priority support, and a custom contract and invoicing are available upon consultation.
Pros
- Free and reasonably priced paid plans
- Easy to use and intuitive
- Perfect for any kind of documentation you can dream up
- Accessible regardless of tech experience
- Wide range of ready-to-use integrations
- Apps for desktops, webpages, iOS, and Android
- An ideal software for internal knowledge bases
- Great solution for teams of all sizes
Cons
- Takes some time to learn to use the full range of features
- Limited features on the free plan
- Not a good solution for external, customer service focused knowledge base
ZenDesk: The old faithful customer service tool
ZenDesk is one of the oldest knowledge base solutions out there, and it’s still around for a good reason. It’s incredibly popular for customer service, customer satisfaction and call center uses, but it can also be used as an external knowledge base software more generally. This makes ZenDesk a great option if you’re looking for a comprehensive customer care solution.
Unique integrations
ZenDesk also has some unique integrations that you should be sure to check out. Along with standard customer service and ticketing functionalities, it also has chat features, can import files from Google Docs, provides multilingual content, has content restoring capabilities and even offers an AI Answer Bot that can help you automatically respond to emails.
Customer support
If you want to provide resources for customers to troubleshoot their own roadblocks, you can set up a help center or a community forum. They also have tons of integrations to choose from, both externally and with their other products.
Pricing
Pricing wise, ZenDesk’s offerings are a bit confusing. Nevertheless, it’s definitely best suited for larger, more well-established businesses.
ZenDesk doesn’t have a free plan, but they do have a free trial you can take advantage of to get your bearings. After that, their paid plans range from 49 EUR to 99 EUR per agent, per month. Definitely not a cheap price tag.
Their most basic paid plan includes:
- An industry-leading ticketing system
- Messaging across web, mobile, and social
- Email, voice, SMS, and chat support
- A help center
- Easy-to-set-up workflows & automations
- 50 AI-powered automated answers
- A unified agent workspace
- Reporting & analytics
- Standard file & data storage
- Prebuilt apps & integrations
- Robust API
- Onboarding guidance
- Online, email, and phone support from ZenDesk
If your business only requires foundational support, ZenDesk does have some less expensive plans available. The cheapest option starts at 19 EUR per agent per month.
Pros
- A wide range of customer service & customer experience features
- A well-established, well-tested software
- Can be used for internal & external knowledge bases
- Unique integrations
Cons
- Expensive
- Not the best choice if you’re solely looking for an internal knowledge base software
- Some reported issues with customer support
- Not suitable for small businesses or start-ups
- Can be clunky to use
HelpJuice: Intuitive and elegant
HelpJuice is a comprehensive, cloud-based knowledge management software that’s incredibly useful for both internal and external solutions. Its formatting and design is clear and modern, it has a wide range of detailed, powerful tools and it has a high level of customization across the board. It also has a few key qualities that really set it apart from the crowd.
Highly intuitive
First, HelpJuice is beginner-friendly and doesn’t have a steep learning curve. It’s designed to be easy to use and its interface is highly intuitive. If you still have trouble despite that, they also have impressive customer care. They’ll even help you with your initial set up.
Reporting capabilities
HelpJuice also has rich reporting and analytical capabilities. Their wide variety of charts, graphs, charts, metrics, notes and more help you and your team measure productivity and constantly aim to improve. It’s easy to determine what processes should be automated, what workflows should be changed and how to work smarter and not harder.
HelpJuice’s biggest negative is the price. As one of the industry’s most popular platforms, it doesn’t come cheap.
Pricing
HelpJuice’s biggest negative is the price. As one of the industry’s most popular platforms, it doesn’t come cheap. While they do have a free 14 day trial, you have a limited amount of time to get to know their features.
After that, their most basic paid plan costs a whopping $120 USD monthly for 4 users. Their most expensive plan comes in at $368 USD monthly for unlimited users. As you can see, their pricing makes them more suitable for larger businesses or those with bigger budgets.
Last, HelpJuice is a great software, which justifies the cost to some. Nevertheless, they have pretty limited integrations, which is a definite drawback in relation to their pricing.
Pros
- Useful for both internal and external self-service knowledge bases
- Elegant, modern interface
- Intuitive to navigate
- Great customer care
- Easy to customize
- Impressive reporting & analytical features
- Great search engines functionalities
Cons
- Expensive
- Limited integrations
- Some features are clunky and need improvements
- New users will face a learning curve
Nuclino
Nuclino is a unified workspace designed for internal knowledge sharing and team collaboration. Lightweight by design, it focuses on getting the essentials just right: its interface is clean, the editing experience is smooth, the search is fast and reliable.
All content in Nuclino can be collaboratively edited in real time, automatically saving every change in the version history and preventing version conflicts. Integrations with 25+ different apps allow you to bring your knowledge base to life with interactive media embeds, including videos, maps, slides, spreadsheets, and more.
While Nuclino can be used exclusively as an internal knowledge base, it’s highly versatile. It offers a variety of ways to structure and visualize your content, including a nested list, a Kanban board, and a mind map. This makes it a great solution for many additional use cases, including project management, document collaboration, sprint planning, and more.
The free version of Nuclino allows you to set up a small internal knowledge base with a limited amount of content. Advanced features and unlimited content can be unlocked by upgrading to a paid subscription starting at $5 per user per month.
HelpCrunch
HelpCrunch offers a clean interface designed to scale from the needs of small businesses to large enterprises.
It’s an ideal platform for newcomers to customer service management, since it also includes a user chat function.
For each article, HelpCrunch offers a useful SEO optimization panel where you can add tags and other metadata to each article for better ranking in the search results for each term.
This dovetails nicely with the ability to see useful metrics from each search performed, such as how many searches produced no results. That list is very valuable as it shows you exactly what users are likely to be unsatisfied with in your customer service self-help platform.
Flowlu
Flowlu is a CRM, project management, and collaboration program in addition to a knowledge management solution.
The interface is based around cards, kind of like a Kanban board in contrast to the encyclopedic design of most knowledge bases.
Another useful feature that they’ve had the foresight to develop is the concept of knowledge transfer. When an employee leaves the company, all the little tips and tricks they’ve learned over time are usually lost forever and the new hire has to spend a lot of time getting up to speed.
Flowlu has developed a protocol to quickly capture that kind of knowledge from employees who are about to leave the company.
Pricing for Flowlu starts at $0 for a free tier with just two employees. The internal knowledge base is available at that tier, but moving up to the Business tier grants access to 16 users for $59 per month, and adds an external knowledge base functionality.
Conclusion
A tool is a device that helps us in everyday tasks and jobs. A knowledge base tool can be defined as a template or platform with building blocks to help individuals and teams create and manage information in an intuitive way, which explains what tools can be used to build knowledge bases.