All sizes and types of hotels can use the Opera Hotel Program, a property management system (PMS) solution. It automates routine front-office tasks including reservations, check-in, and check-out, which saves time and lowers human error. Additionally, it offers thorough reports on the facility’s workforce and procedures. This enables you to spot ineffective practices and processes and respond quickly to any issues you might experience.
Property Management System Opera
Opera PMS “provides all the tools a hotel personnel needs to conduct their day-to-day responsibilities” (processing reservations, checking visitors in and out, allocating rooms and managing room inventory, attending to the needs of in-house guests, handling accounting and billing). Opera Property Management System, Opera Micros, 2015. Opera raises the bar for communication throughout the entire hotel. Employees at the front desk and call center operators can locate guests on their own property or at other locations. Additionally, Opera PMS increases customer satisfaction by providing accurate and up-to-date messaging and locating services, reduces employee workload while handling a high volume of messages, and gives all hotel departments the necessary information to meet the needs and expectations of guests.
Some key features of Opera are:
- Front Desk that deals with individual guests, groups and walk-ins, and has features for room blocking, managing guest messages and wake-up calls, and creating and following up on inter-department advisories, or traces.
- Reservations that provide an entire set of features for creating and updating individual, group and business block reservations, including deposit handling, cancellations, confirmations, wait listing, room blocking and sharing.
- Rooms Management that dealing with availability, housekeeping, maintenance and facility management.
- Profiles such as demographic records for guests, business accounts, contacts, groups, agents and sources. The profiles include addresses, phone numbers, membership enrolments, stay and revenue details, guest preferences and additional data in order to handle reservations and many other activities in a faster way and more correctly.
- Reporting that produces over 360 reports.
- Cashiering that posts guest charges including taxes, making posting adjustments, managing advance deposits, settlements, checkout and folio printing. Cashiering also contain various payment methods for the reservation such as cash, check, credit cards and direct bill.
- Back Office Interface meaning revenue transfers, market statistics transfers, daily statistics transfers, and city ledger.
- Hospitality System Interfaces that includes interfaces to third-party hospitality systems including yield management, telephone and electronic switching, TV and video entertainment, key lock, restaurant POS, activities scheduling, minibar, and wake-up call systems (Opera Micros, Opera Property Management System, 2015).
Advantages of Opera Hotel Program
- Features such as quick check-in and check-out provide convenience and time-saving in terms of all front office operations.
- Ready or customizable report formats are available. It automatically generates and sends periodic reports.
- It can work in tandem with Revenue Management software programs.
- It comes with advanced and automatic pricing options such as daily price, special price, base price, dynamic pricing.
- It allows you to separate customers into groups according to their characteristics and preferences and then create special campaigns and promotions for each group.
- It arranges housekeeping according to current situations of rooms.
- It creates customer profiles with detailed data.
- It is compatible with e-Transformation process products such as e-Invoice and e-Archive.
- Its interface can be integrated into over 1000 third party systems and more than 80 channel managers.
Modules:
Reservations:
OPERA The functionality of profiles, cashiering, and deposits is combined with the functionality of reservations. For making and modifying individual, group, and business block reservations, this module includes a full range of functions, including handling deposits, cancellations, confirmations, wait-listing, room blocking, and sharing.
Rate Management:
The most complete rate management system in the sector, OPERA integrates a wide range of functions for creating and automatically regulating rates, for rate quotation, and for revenue forecasting and analysis. The OPERA Revenue Management Systems and other significant yield management programs are interfaced with by OPERA.
Profiles:
Complete demographic details for clients, contacts, organizations, agents, and sources are contained in OPERA profiles. Addresses, phone numbers, membership enrollments, stay and revenue details, guest preferences, and other information are included in profiles, which speed up and improve the accuracy of handling reservations and a variety of other tasks.
Front Desk:
The Front Desk features are used to serve arriving customers and those staying on-site. With tools for room barring, managing guest messages and wake-up calls, creating and pursuing inter-department advisories or traces, this module manages individual visitors, groups, and walk-ins.
Cashiering:
OPERA Cashiering manages a wide range of tasks, including posting guest and passer-by costs (including taxes and other generates), making posting changes, handling advance deposits, settlements, checkout, and folio printing. Cash, checks, credit cards, and direct bills are just a few of the different payment options that cashiering accepts for each reservation. In situations with many properties, guest charges may be cross-posted from any of the hotels.
Rooms Management:
OPERA’s Rooms Management features handle all facets of room supervision including availability, housekeeping, maintenance, and facility management.
Reporting:
OPERA offers over 360 separate standard reports. Reports can be customized for each hotel and new reports may be created as needed using OPERA’s built-in Report Writer.
Fully Configurable:
The property controls the selection of OPERA features, system priorities, behaviors, and defaults. Which features each person and user group may access depends on their permissions. The property has the option of customizing many OPERA screens.
What Is Property Management System in Hotel
A property management system (PMS) is a piece of software used to manage commercial and residential rental properties as well as hospitality establishments. Local government, manufacturing, and other businesses all use PMS. A hotel operating system, sometimes known as hotel OS, is another name for a property management system.
A centralized computer system called PMS is available to plan, arrange, and carry out the regular tasks and transactions carried out by lodging firms. Simply by making it feasible to update and examine centralized records from numerous computers and devices, computer record keeping and PMS have considerably boosted the efficiency of the hospitality sectors. For the needs of the hospitality sector, PMS systems have been modified to further improve operational efficiency.
PMS, or property management systems, is the common abbreviation. a brief. The definition of property management systems is “systems that facilitate the daily operations of any lodging business, such as reservations, front desk, housekeeping, maintenance, billing, and revenue data analytics.” They provide property managers with the option to manage the entire property with a special piece of software, replacing antiquated, paper-based techniques now viewed as inefficient and time-wasting. A PMS’s primary objective is to streamline and improve current procedures in order to save hotel managers time and money.
Here are some of the things a hotel PMS can do:
- Guest check-in and check-out
- Room availability
- Reservations management (both OTA and direct bookings)
- Rate management
- Billing, and scheduling
- Housekeeping/maintenance
- Channel management (e.g. Booking channels like Expedia, GDS, etc.)
- Check-in kiosk
- Payment processing
How Much Does a Hotel Property Management System Cost?
To promote reversing the procedure when it comes to choosing a PMS, we placed this one last. Although the money is undoubtedly important, it shouldn’t be the primary factor. Evaluation of potential solutions in terms of functionality and set first, followed by cost, has a much greater influence. You might discover that the more expensive option offers additional functionality and chances to generate extra money. These solutions frequently provide unexpected ways to pay for themselves more than once.
With pricing, there is no longer a general rule of thumb! Some vendors bill by the feature, while others bill by the room. Custom integrations raise costs considerably. We advise figuring out your own per-room cost to compare vendors with various business models on an apples-to-apples basis.
Customer service is another element that is not disclosed in the cost. Usually, the marginal cost savings are not worth it when a vendor manages to offer a competitive pricing but without dependable support. System failures are inevitable, and they frequently happen at times of high utilization. Short-term cost savings are rarely worth the long-term reputational harm, employee stress, and revenue-generating opportunities lost as a result of subpar customer service and downtime.
If your hotel is a small fish in a very large pond, your vendor might pass you by; this is particularly true of some larger vendors. On the other hand, your hotel might be a key client for start-up providers, increasing the chance that they wouldn’t be able to survive without your patronage. Finding a customer-focused provider with enough scale and market traction while yet retaining a solid client relationship is the ideal course of action.
Consider your tech stack and how each component interacts with the others as you start comparing various PMS vendors. On a whiteboard or in a mind-mapping program, discuss this with your immediate reports. This approach manages a challenging process, untangles any erroneous assumptions or unmet needs, and brings the team together. Then, you can clearly see any potential overlaps that could result in cost savings, increased income possibilities, or a better overall guest experience.
Types of Property Management System
A property management system (PMS) is a piece of software used to manage commercial and residential rental properties as well as hospitality establishments. Local government, manufacturing, and other businesses all use PMS. A hotel operating system, sometimes known as hotel OS, is another name for a property management system.
A centralized computer system called PMS is available to plan, arrange, and carry out the regular tasks and transactions carried out by lodging firms. Simply by making it feasible to update and examine centralized records from numerous computers and devices, computer record keeping and PMS have considerably boosted the efficiency of the hospitality sectors. For the needs of the hospitality sector, PMS systems have been modified to further improve operational efficiency.
PMS, or property management systems, is the common abbreviation. a brief. The definition of property management systems is “systems that facilitate the daily operations of any lodging business, such as reservations, front desk, housekeeping, maintenance, billing, and revenue data analytics.” They provide property managers with the option to manage the entire property with a special piece of software, replacing antiquated, paper-based techniques now viewed as inefficient and time-wasting. A PMS’s primary objective is to streamline and improve current procedures in order to save hotel managers time and money.
Cloudbeds
Powerful and simple to use, the Cloudbeds Property Management Solution is a system that excels in streamlining operations.
With our drag-and-drop calendar, independent property owners can quickly manage guest reservations, check-ins, and check-outs.
The PMS offers a clear property overview where properties may use real-time data and powerful reporting capabilities to make data-based decisions to increase occupancy and revenue.
In Europe, North America, Asia-Pacific, the Middle East and Africa, Central and South America, small and medium hotels, hostels, and short-term rental homes are advised. For midscale and affordable houses.
Starting at €90 for the most basic package and a few units of the all-in-one solution that includes PMS, Channel Manager, and Booking Engine. Price varies according to the size, quantity, and features of the property. PIE, for example, is a module that can be added for a charge.
Sirvoy
For small to medium sized facilities including hotels, bed and breakfasts, hostels, and campgrounds, Sirvoy is a comprehensive property management system. Even difficult jobs are regulated and simplified so that daily operations can be managed with the least amount of effort.
The starting plan offers excellent value for money at an unbelievable €9 per month. You can handle payments, control rooms and rates, make reports, schedule housekeeping, send automated SMS and emails, track bookings and availability, and have full access to 24/7 assistance, among other things.
FrontDesk Master
Around the world, hosts and hoteliers are empowered with FrontDesk Master Cloud PMS. It’s a simple, clear tool that is also quite effective. You can control every stage of the booking lifecycle:
- Easily organize and modify bookings in real-time
- Work smarter, with the only multi-window PMS
- Sell 1 room under multiple room types to boost revenue
- Impress guests with multilingual pre- & post-stay email
The goal of FrontDesk Master is to reduce the amount of repetitive and duplicate labor done by the front and back offices. Maintaining control over your funds and personnel is simple.
Numerous integrations are available through FrontDesk Master, and more are always being introduced. FrontDesk Master additionally provides PMS customization if you are certain of what you require.
The FrontDesk Master PMS package includes online check-in, which enables your visitors to reserve rooms and make payments before they arrive. To provide customers with better services tailored to their needs, you may also easily communicate with them.
For hoteliers on a tight budget, FrontDesk Master is a very appealing option thanks to its free 30-day trial and lack of setup fees! Even existing data from your prior PMS will be migrated for you by the support team. The capacity of the hostel or hotel determines the monthly fees: Starting at $25 per month is PMS Lite Plus Channel Manager. Price per month for PMS PRO + Channel Manager begins at $26. For for €11, the Standalone Channel Manager is available.
WuBook
On any device, it is ready for use, efficient, safe, and simple. The sacred book for anyone who provides hospitality.
Manage all aspects of your lodging from a single, cutting-edge control panel, including reporting visitor ID cards to the police, managing city taxes, receiving monthly VAT reports, receiving local electronic invoicing, fiscal papers, accepting payments automatically, and more.
There is no activation fee; the All-in-One Software (PMS, Booking engine, and Channel Manager) starts at €55 a month. However, you are free to decide whether or not to activate the whole suite in accordance with your needs. The price is determined by the package, not by the quantity of rooms.
SabeeApp
SabeeApp provides cutting-edge technologies that assist manage everyday operations, enhance online sales, handle payments, and communicate with visitors. These tools are tailored exclusively to the needs of independent hotels, bed and breakfasts, apartments, and hostels.
SabeeApp cloud PMS makes it simple to manage reservations, bills, housekeeping, reporting, and much more thanks to its centralized calendar. Online distribution is made simple with a fully customized booking engine and a channel manager that was internally built.
In addition to providing top-notch customer service, SabeeApp also has GuestAdvisor, a helpful online check-in tool and virtual concierge.
In Europe, Asia-Pacific, Central and South America, small and medium hotels, hostels, and short-term rental homes are advised. For midscale and affordable houses.
GuestDiary
An easy-to-use cloud-based property management system for properties of all sizes is GuestDiary (by AccuBook).
With the help of GuestDiary, you can manage all of your front desk tasks as well as all of your reservations on one intuitive drag-and-drop platform.
You can fulfill the high expectations set out by your bank and card processor by securely storing visitor credit cards in a manner that complies with PCI standards.
In Europe, it is advised for small and medium-sized hotels, hostels, and short-term rental establishments. For midscale and affordable houses.
Little Hotelier
A cloud-based property management tool called Little Hotelier is made for small properties including bed and breakfasts, guesthouses, inns, lodges, and small hotels.
Little Hotelier System assists lodging providers in managing their front desk operations, accepting online reservations through its built-in Booking Engine, and controlling the visibility of their properties across numerous booking websites, including Booking.com, Expedia, Airbnb, and even Google Hotel Ads.
Recommended for modest hotels in Central and South America, the Middle East, North America, Asia-Pacific, Europe, and the Americas. Highly suggested for affluent and midscale properties.
Options like payment, metasearch connectivity, website builder, etc. are priced separately and start at €89 per month for the bare system.
HotelConnect
HotelConnect is a 100% cloud based and easy to use PMS for independent hotels, big and small.
It’s a fast all-in solution that includes a channel manager to connect your hotel to any channel you want.
You can authorize and charge credit-cards directly from the PMS, saving you a lot of time.
HotelConnect provides 24/7 support through WhatsApp, phone and email, helping you whenever you need.
Options like payment, metasearch connectivity, website builder, etc. are priced separately and start at €89 per month for the bare system.
Cloudbeds
Powerful and simple to use, the Cloudbeds Property Management Solution is a system that excels in streamlining operations.
With our drag-and-drop calendar, independent property owners can quickly manage guest reservations, check-ins, and check-outs.
The PMS offers a clear property overview where properties may use real-time data and powerful reporting capabilities to make data-based decisions to increase occupancy and revenue.
Starting at €90 for the most basic package and a few units of the all-in-one solution that includes PMS, Channel Manager, and Booking Engine. Price varies according to the size, quantity, and features of the property. PIE, for example, is a module that can be added for a charge.
FrontDesk Master
FrontDesk Master Cloud PMS empowers hosts and hoteliers all over the world. It’s an easy and intuitive tool yet very powerful. You can manage the complete booking lifecycle:
- Easily organize and modify bookings in real-time
- Work smarter, with the only multi-window PMS
- Sell 1 room under multiple room types to boost revenue
- Impress guests with multilingual pre- & post-stay email
Recommended for Europe’s small- and medium-sized hotels and hostels. For midscale and affordable houses.
For hoteliers on a tight budget, FrontDesk Master is a very appealing option thanks to its free 30-day trial and lack of setup fees! Even existing data from your prior PMS will be migrated for you by the support team. The capacity of the hostel or hotel determines the monthly fees: Starting at $25 per month is PMS Lite Plus Channel Manager. Price per month for PMS PRO + Channel Manager begins at $26. For for €11, the Standalone Channel Manager is available.
Mews
One of the most cutting-edge cloud-based PMS options for hotels and hostels is Mews. It contains a “Mobile Concierge” application that enables rapid communication between you and your guests. With the help of this service, visitors may manage check-ins and check-outs online, saving a ton of time.
SiteMinder, WebHotelier, Vertical Booking, AvailPro, HotelREZ, Cubilis, and TravelClick are just a few of the GDS and channel managers that Mews integrates with.
The tool’s internal administration systems, integrated payment gateway, mobile back-office, and comprehensive reporting are some of its most notable features. The fact that Mews supports so many different languages is an advantage.
Functions of Property Management System
Control dashboard
You should be greeted by a welcoming, helpful dashboard as soon as you log in and use your property management system. The most important data for your daily tasks is instantly available on an easy-to-read and comprehend control dashboard. You’ll be able to finish things more quickly and simply if you have the appropriate insights. You should have access to a quick homepage with real-time changes through your PMS.
Other choices, including the daily rate and yield management, will probably be influenced by information regarding room availability, occupancy, arrivals, and departures. For your front desk employees in particular, this information must be readily available in a clear, user-friendly interface that is developed with clarity in mind. A dashboard is quite helpful for hotel managers and owners who want to know the most crucial information right away.
Channel management
Whether you need to release availability or make rate changes, you can do everything in your PMS and have it updated in all booking channels in real time. New online reservations get delivered in your PMS, so you’re always in full control of your occupancy and can take immediate action if needed. Look for a channel manager with robust two-way connections not only to a few leading OTAs, but also to regional or niche booking sites, GDS providers, meta searches, and more.
You can do everything in your PMS, including releasing availability and changing rates, and it will be updated in real time across all booking channels. Your PMS receives notifications of new online reservations, ensuring that you always have complete control over your occupancy and are able to act quickly when necessary. In addition to a handful of the top OTAs, look for a channel manager that has strong two-way connectivity to local or specialized booking websites, GDS suppliers, meta searches, and more.
Control calendar
A calendar is a fantastic tool for visualizing bookings and providing clarity for oneself. You can monitor room availability and open up optimization options using an easy-to-read calendar. It’s possible that a hidden availability will go unnoticed if you view your reservations in an Excel spreadsheet, for instance.
What we mean is this. Let’s say a guest has a three-night reservation for a basic hotel, but the night before, that same room becomes available. You now know that the majority of your visitors reserve a minimum two-night excursion. Additionally, you can book your suite for three nights. You can see not one, but possibly two more reservations if you cancel the first normal room reservation. Your one-night stay loss just resulted in two new reservations and an upgrade on an existing reservation.
Although this isn’t always the case, using a calendar can allow you and your front desk to identify situations where moving guests will increase occupancy.
An interactive calendar is superior to a regular calendar. Directly on the panel, the Cloudbeds calendar lets you change and relocate reservations. This is one of the most used features of property management systems, according to feedback.
Housekeeping management
All properties of any size will operate more efficiently thanks to housekeeping functionality. Automate administrative processes with your hotel PMS, and develop more effective systems. This type of report includes a housekeeping report. Your PMS vendor ought to be aware of which rooms need to be cleaned from top to bottom in preparation for a visitor.
You can designate workers in the Cloudbeds PMS to clean particular rooms. This report can be printed out and given to your housekeepers. After that, you may edit the status of each room, which will make check-ins simple.
Revenue management
If you don’t hire a revenue manager, simplify your pricing process with revenue management tools. You can improve your pricing strategies for both profit and occupancy with the use of modern revenue management systems, which also removes the element of guessing from measurements like RevPAR (revenue per available room).
A revenue management solution (RMS) helps you stay competitive and sure of your pricing decisions by tracking rival pricing, acquiring market data in real-time, and automatically changing pricing. Choose a hotel PMS that is coupled with a revenue management system for more effectiveness and data accuracy (RMS).
Payment processing
You may speed visitor payments and bookkeeping with the aid of an integrated payment processor, and you can maintain more accurate records. You will have to manage payments manually, along with all related responsibilities like reporting, reconciliations, chargebacks, and more, if a PMS does not have a payment processor that accepts most credit cards or interface to a point of sale system (POS). And as you are aware, errors are much more likely when manual entry is used.
Reporting
One of the essential elements of a property management system is reports. You should run reports every night, and we created articles about revenue management and how to pick up huge chain hotels’ revenue management tricks. It goes without saying that we think the greatest method to improve your property is with reports and knowledge. The reporting capabilities of your property management system should be built-in.
Let your PMS handle the work since it already stores your reservations, pricing, and occupancy. Knowing the statistics should be simple and make the analytical process simpler. You may see your reports from any location and take action when your company needs it most with a cloud PMS.
Online booking engine
Select a PMS system with a commission-free reservation system. For the majority of properties, direct bookings rank among the most lucrative sources of income. Bookings that you worked hard for shouldn’t require you to pay for them. If a PMS has a booking engine, you won’t have to be concerned about integration issues. Make sure the booking engine you use for integration with your website and social media is quick to load and easy to use, especially on mobile devices.
Conclusion
Property management is a necessary function in any business. By using a property management system, you can manage your property and achieve your goals in a time-sensitive manner. Additionally, successful property management requires skilled employees who are able to create and manage a successful system