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What Are Direct Marketing Tools

Direct marketing tools are the materials that business professionals use to reach their target audience. People in different industries use different materials, but these materials can be grouped into four main categories: direct mail, social media, public relations, and online ads. When you choose the right tools for your business, you can increase your sales or contributions

Because it is hard to be heard in today’s world, direct marketing has gained popularity. This article tells you what tools are available to make your direct marketing work.

Direct marketing involves selling directly to the customer, bypassing distribution channels and other intermediaries. The marketing principles are the same as in traditional marketing: the product must fill a need; the market must be segmented by geography, income and other factors; and there must be adequate after-sales service and support. Direct marketing tools include advertising, database, Internet marketing and telephone marketing.

Regular emails from an online trading platform offering you stock investment tips is an example of direct marketing. Other than email, direct marketing messages can be conveyed to likely buyers via:

  • Text messaging
  • Catalogs
  • Brochures
  • Postcards
  • Flyers
  • Coupons
  • Online display ads
  • Phone calls

Direct marketing is used by business organizations to both inform their prospects or clients about their products and services and to persuade them to buy or take a step towards buying. That step could be checking out a website or making a phone call to obtain more information.

Advantages of direct marketing

The ability to communicate directly with those pre-inclined towards a product or service gives direct marketing an edge over traditional mass advertising, which targets all and sundry.

Direct Marketing Woman on Mobile
A one-on-one conversation with a potential customer is far more effective than mass ads.
Photo: rawpixel on Unsplash

The high level of precision that direct marketing can achieve provides unprecedented advantages to businesses. These include the following:

  • You can tailor the message to the exact needs and interests of your recipient.
  • It’s extremely cost-effective because you communicate only with those who are predisposed to buy your product or service.
  • You can closely track and analyse response to your marketing efforts and make improvements for even better results.
  • Businesses can bypass traditional distribution channels like retailers and sell far more cost-effectively directly to the consumers.

There are a number of highly efficient direct marketing tools that your business could use to reach out to your customers directly. Some of these are given below.

Put your advertising dollars to the best use

Unlike mass marketing such as TV ads, direct marketing appeals to a smaller group of likely customers.

1. Telemarketing

Phone calls are a very effective direct marketing tool, as they allow a business representative to speak directly to a current or prospective customer.

Because it allows a more personal interaction, telemarketing works well for both the seller and the buyer.

A company can connect better with their customers by way of a direct human-to-human conversation. One can:

  • Explain product attributes.
  • Answer questions.
  • Overcome objections.
  • Reach out to a larger number of people than with personal sales calls.

You can also track and tabulate the performance of your telemarketing team.

2. Promotional emails

Almost half the world uses email, of which 200 million are Indians. It is an extremely effective way to reach out to your target audience — wherever they might be.

Email gives you the advantage of creating personalized messages that directly address the recipient’s concerns.

Personalized emails build rapport, helping you both add new customers and retain the existing ones.

Email lists are usually gathered via a signup form you place on your website, blog or social media pages. It is important to only send emails to those who have chosen to receive such marketing communications.

An email is a very flexible instrument that lets you send plain text and graphics along with attachments. You can also scale up an email campaign at will, as well as track and measure its success. Experts recommend every email includes a call-to-action in it to push response.

3. Text messaging

Texting is the fastest and most convenient way for a business to reach out to its current and future clients anywhere, any time. People are known to respond much faster to a text than to email or a phone call.

Direct Marketing Man on Smartphone
Photo: Annie Spratt on Unsplash

The potential of texting as a means of direct marketing cannot be underestimated in a country like India, with its 337 million smartphone users.

The principle advantage of texting is that a huge majority of the recipients of text messages read them within minutes of receiving them, leading to a very impressive ROI. Besides, with people always carrying their phones with them, texting is a great way to send time-sensitive messages. You can use information about your customer’s past purchase behaviour to send a targeted text message at an opportune time — say, during a sale.

4. Targeted online display ads

In today’s times it is not a question of whether one will opt for online display ads, but when. This is just as true of India, where 500 million people use the internet. Any business, regardless of size, cannot keep postponing the decision of tapping into the vast and enticing Google Ads and Facebook ad networks.

For the any Indian business eying a global market, online ads are the best way to achieve highly specific targeting at a low entry price. It lets it target very precise niches, thereby gaining them a competitive advantage. Besides, online display advertising lets one quantify ROI and calibrate one’s ad campaign, increasing or decreasing your spending according to the success achieved.

5. Newsletters

One might have imagined that newsletters wouldn’t amount to much in the era of instant communication and social media updates. But businesses continue to use newsletters to inform and educate their prospects and customers.

Newsletters work well because they are the cheapest way of delivering quality information to one’s prospects and customers.

Direct Marketing Candles
Photo: Fancycrave on Unsplash

Modern desktop publishing software makes it quite easy to produce well-formatted and visually appealing newsletters that can be mailed to a dedicated email list. These can be sent out on a regular basis to create a binding relationship with prospects and customers.

Why is direct marketing important?

  • It helps marketers reach customers fast
  • It is an efficient promotion strategy
  • Direct marketing can be customized
  • Direct marketing allows measuring its efficiency
  • It helps marketers reach customers fast. A direct marketing campaign is sure to reach the potential customer quickly. For instance, a marketer can create an email marketing campaign now, and merely two hours later, it will be in the recipients’ inbox.
  • It is an efficient promotion strategy. Unlike other strategies, direct marketing allows companies to create targeted campaigns that reach audiences that are genuinely interested in their products or services. This focused nature of these campaigns ensures maximum efficiency when sending out promotional messages. With direct marketing, marketers are saved from sending advertising content to regular lists that are not refined in any way.
  • Direct marketing can be customized. Direct marketing allows businesses to create personalized messages using customer data. For example, a company can access useful information such as age, income range, reading and browsing habits, etc. and then use this data to create tailored marketing content for their prospects and existing customers.
  • Direct marketing allows to measure its efficiency. Companies and businesses that implement direct marketing techniques can track the success of their campaigns by analyzing things such as the number of customers who have responded to their ads, the revenue earned, and the overall return on investment. Moreover, direct marketing enables marketers to learn how much their prospects are willing to spend on particular products or services.


Whether getting the word out is part of your job or you are seeking new ways to advertise, there are a number of direct marketing tools available to make this task easier. By spending time researching the various tools, you will be able to determine which ones will work best for your needs.

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